Terms and Conditions
Guarantee and Return Policy
It is our mission to personally guarantee your experience while browsing, shopping and ordering on TraleighGrooming.com.
If you are not completely satisfied with an item you purchased, and the item is in the same condition and original packaging, let us know and you may return it within 365 days of receipt for a full refund no questions asked. Simply call us at 1-541-659-9565 to obtain a Return authorization number. Should you wish to make a return, please ship the item and a copy of your receipt to Traleigh Grooming, Inc. Returns, 1314 SE Elm Lane, Grants Pass, Oregon 97526. The return of any product to Traleigh Grooming, Inc. must be shipped pre-paid, by UPS or FedEx for your protection. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We do not accept COD's. Please note on the packing slip why you decided to return our product so that we can improve our service to you.
Upon ordering from the web site, please allow 14 days for delivery of your items. Items are generally received with 5 days, but we cannot foresee Post Office or UPS delays or delays beyond our control. Shipping is by UPS or USPS Priority mail. If other arrangements wish to be made please contact us at 1-541-659-9565.
We respect your privacy. Our primary goal in collecting personal information from you is to give you a meaningful, enjoyable and customized experience while using our website. Your personal information and email address will only be used by Traleigh Grooming, Inc. and will Not be shared or sold to other companies. Your email address is intended to be used by Traleigh Grooming, Inc. for the purpose of order notification. At times throughout the year we may have special sales offers and or promotions. During these times we may notify you by email or send you a postcard regarding these sales or promotions for your benefit.
We respect and protect our customer's privacy and personal information and will not use your name and location without prior permission. We do not pay for any customer reviews.
Traleigh Grooming, Inc. accepts Visa and Master Card. When using a credit card please include your telephone number in case we need to speak with you about your order.
Disclaimer about products
Traleigh Grooming, Inc. makes no representations or warranties of any kind, expressed or implied, as to the products offered for sale on this site. As with any supplements, preventive solutions or conditioning products you should consult your veterinarian prior to using any of these products. The information about our products was provided by the manufacture and is not a substitute for the general advice of your veterinarian. Our products are not offered or suggested to replace medical care for your pets. All information provided by TraleighGrooming.com is for educational and informational purposes only and is not intended as medical advice and can never replace medical care and treatments.
On pages containing private information, we utilize Secure Socket layers (SSL) to ensure that your personal data is secure as it traverses the Internet. SSL is a standard encryption technology used by Internet Explorer, Netscape and most other browsers. Traleigh Grooming has an open door policy for all of our customers, meaning, that if you have questions or comments about any of our products or services, then by all means, please tell us. You can reach us by calling 1-541-659-9565. We offer live customer service or email us at TraleighGrooming.com.